Privacy Policy

Trident NEXUS Business Centre L.L.C ("Trident NEXUS", "we", "us", "our") is committed to protecting the privacy and personal data of every visitor, client, and lead who interacts with our website at tridentnx.com (the "Site") and with our services. This Privacy Policy explains what personal data we collect, how we use it, with whom we share it, how long we keep it, and the rights available to you under the United Arab Emirates Federal Decree-Law No. 45 of 2021 concerning the Protection of Personal Data ("UAE PDPL").

1. Who we are

Trident NEXUS Business Centre L.L.C is a private business centre licensed in Dubai, UAE.

• Legal name: Trident NEXUS Business Centre L.L.C
• Trade Licence No.: 1088860 (Dubai Department of Economy & Tourism)
• Registered address: Fahidi Heights, Al Hamriya, Bur Dubai, UAE
• Phone / WhatsApp: +971 50 605 9340
• Email: aleena@tridentnx.com

For the purposes of UAE PDPL, Trident NEXUS is the data controller of personal data collected through the Site and our services.

2. Personal data we collect

We collect the following categories of personal data:

2.1 Information you provide directly

• Full name
• Phone number (mobile / WhatsApp)
• Email address (optional on most forms)
• Selected service or package
• Message content (when you fill the contact / callback form)

2.2 Information collected automatically

• IP address and approximate location (country, city)
• Device, browser, and operating system
• Page-visit history on the Site, referrer URL, time spent on pages
• UTM parameters and Google Click Identifier (gclid) for marketing attribution
• Cookies and similar technologies — see Section 9 (Cookies & Similar Technologies)

2.3 Information we may receive during onboarding

Once you become a client, we collect KYC information required by the Dubai Department of Economy & Tourism and the Dubai Land Department for tenancy contract registration (Ejari), including Emirates ID, passport copy, company trade licence, and visa documents. These are processed strictly for the purpose of business address registration and government filings.

3. Why we use your data (Purpose & legal basis)

We process personal data only where we have a lawful basis under UAE PDPL — typically your consent, the performance of a contract, or our legitimate business interests.

4. Who we share your data with

We do not sell your personal data. We share data only with the following categories of recipients, and only to the minimum extent necessary:

• Dubai Land Department (DLD) & Ejari system — to register tenancy contracts on your behalf.
• Dubai Department of Economy & Tourism (DET) — for trade-licence related verifications when required.
• Banks & labour inspectors — only on your instruction or with your consent, to support corporate account opening or MOHRE compliance visits.
• Service providers (processors) who act on our written instructions under data-processing agreements — for example our website hosting (Emergent), email delivery (Hostinger / Zoho Mail), CRM and analytics (Google Tag Manager, Google Analytics 4, Google Ads), and customer-relationship tooling.
• Professional advisers — lawyers, auditors, accountants — bound by confidentiality.
• Government & regulatory authorities — when required by UAE law or a valid order.

5. International data transfers

Some of our service providers (e.g. Google, Cloudflare, MongoDB Atlas, Emergent hosting) operate servers outside the UAE. When we transfer personal data outside the UAE, we do so in accordance with UAE PDPL — relying on standard contractual safeguards, the recipient's adequate data-protection framework, or your explicit consent.

6. How long we keep your data

• Lead enquiries — up to 24 months from last interaction, after which we either delete or fully anonymise.
• Active client records — for the duration of the contract and 5 years after termination, to meet UAE accounting and tax-record obligations.
• KYC documents — at least 5 years after the end of the business relationship, as required by UAE AML & tax laws.
• Website analytics — Google Analytics raw event data retained for 14 months by default; aggregated reports may be retained longer.

After the relevant retention period, we securely delete or anonymise the data.

7. How we protect your data

• TLS/HTTPS encryption on all web traffic to and from the Site.
• Encrypted storage of customer records on managed cloud infrastructure.
• Bcrypt hashing of authentication credentials; JWT session tokens.
• Access control limited to authorised staff with a need-to-know.
• Regular review of vendor security posture and data-processing agreements.

8. Your rights under UAE PDPL

Under UAE PDPL, subject to the conditions set out in the law, you have the right to:

• Access the personal data we hold about you.
• Request correction of inaccurate or incomplete data.
• Request deletion of your data in defined circumstances.
• Restrict or object to certain processing activities.
• Request transfer of your data to another controller (data portability).
• Withdraw consent at any time, without affecting prior lawful processing.
• Lodge a complaint with the UAE Data Office (the national supervisory authority).

To exercise any of these rights, contact us at aleena@tridentnx.com. We will respond within 30 calendar days. We may need to verify your identity before acting on certain requests.

9. Cookies & similar technologies

We use a small number of cookies and similar technologies:

• Strictly necessary cookies — required for the Site to function (e.g. session, security).
• Analytics cookies (Google Analytics 4) — to understand how visitors use the Site.
• Advertising cookies (Google Ads, Google Tag Manager) — to measure campaign performance and (where consented) personalise advertising.

You can disable non-essential cookies through your browser settings or by using the opt-out tools provided by Google. Disabling cookies may affect Site functionality.

10. Children

Our services are directed to business customers and are not intended for individuals under the age of 18. We do not knowingly collect personal data from minors.

11. Third-party websites

The Site may contain links to third-party websites (e.g. WhatsApp, Google Maps). We are not responsible for the privacy practices of those third parties; please review their privacy policies before sharing personal data.

12. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal or regulatory reasons. The current version is always available at tridentnx.com/privacy-policy with the "Last updated" date at the top.

13. Contact us

Questions, complaints, or requests about this Privacy Policy or your personal data: